Privacy Policy

Introduction

Home Future Hub ("we", "us" or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit homefuturehub.com, contact us, request a consultation or subscribe to our newsletter, how we use that information, with whom we share it and the choices you have.

By using our website or services you acknowledge the practices described in this policy. If you do not agree with them, please do not use the website or submit information to us.

Information We Collect

We collect information in three main ways:

• Information you provide. When you complete our contact form, request a quote, subscribe to our newsletter or communicate with us by phone or email, you may share your name, email address, phone number, the service you are interested in, details about your property and any other information you choose to include in your message.
• Information collected automatically. When you browse the website, our servers and third party tools may record technical details such as your browser type, device type, operating system, referring pages, pages viewed, time spent on pages and an approximate location derived from your IP address.
• Information from others. We may receive information about you from partners, such as financing or warranty providers, when you ask us to coordinate with them, and from publicly available sources where permitted by law.

We do not knowingly collect sensitive personal information such as health data, biometric data or government identification numbers through the website, and we ask that you do not send such information to us.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries, schedule consultations and provide estimates for renovation services.
• Plan, deliver and follow up on projects you engage us to complete.
• Send newsletters, design ideas, seasonal maintenance reminders and service updates when you have subscribed.
• Operate, maintain, secure and improve our website, including understanding which content is most helpful.
• Detect, investigate and prevent fraud, spam, abuse and security incidents.
• Comply with legal obligations, resolve disputes and enforce our agreements.

We will not use your information for purposes that are materially different from those described here without first giving you notice and, where required, obtaining your consent.

Cookies and Similar Technologies

Our website uses cookies, local storage and similar technologies to remember your preferences, keep the site working properly and understand how visitors use our pages. Some cookies are essential for the website to function, while others help us measure traffic and improve content.

You can control cookies through your browser settings, including blocking or deleting them. Blocking certain cookies may affect how parts of the website work. Some browsers send a "Do Not Track" signal; because there is no common industry standard for responding to these signals, our website does not currently respond to them, though we honour legally recognised opt out preference signals where required.

How We Share Information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers. Trusted vendors who help us run our business, such as website hosting, email delivery, scheduling and customer communication tools, under agreements that limit their use of your information.
• Project partners. Licensed subcontractors, suppliers, financing companies or warranty providers when needed to deliver the services you request.
• Legal requirements. Government authorities, courts or other parties when required by law or to protect the rights, property and safety of our clients, our team or others.
• Business transfers. A successor organisation in connection with a merger, acquisition or sale of assets, subject to this policy.

Newsletter and Marketing

If you subscribe to our newsletter, we will use your email address to send renovation ideas, maintenance tips and occasional news about our services. Every email includes a link to unsubscribe, and you can also use our Unsubscribe page at any time. Once you unsubscribe, we will stop sending marketing emails, although we may still contact you about an active project or enquiry.

Data Retention

We keep personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including providing services, maintaining project and warranty records, meeting legal, tax and accounting requirements and resolving disputes. When information is no longer needed, we delete it or de-identify it in a secure manner.

How We Protect Information

We use reasonable administrative, technical and physical safeguards to protect personal information from loss, misuse and unauthorised access, disclosure, alteration or destruction. These measures include secure connections, restricted access for team members who need the information to do their jobs and careful selection of service providers.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security, and you share information with us at your own risk.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you specific rights regarding your personal information, including the right to:

• Know what categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it and the categories of third parties with whom we share it.
• Request deletion of personal information we have collected from you, subject to certain exceptions.
• Request correction of inaccurate personal information.
• Opt out of the sale or sharing of personal information. We do not sell or share personal information for cross context behavioural advertising.
• Limit the use of sensitive personal information. We do not use sensitive personal information for purposes that would require offering this right.
• Not receive discriminatory treatment for exercising any of these rights.

To exercise these rights, contact us using the details below. We will verify your request by matching information you provide with information we hold. You may use an authorised agent to submit a request on your behalf, and we may ask for proof of that authorisation. California's "Shine the Light" law also lets residents request information about disclosures of personal information to third parties for their direct marketing purposes; we do not make such disclosures.

Your Choices Everywhere

Wherever you live, you may contact us to ask what information we hold about you, request corrections or ask us to delete information we no longer need. You can unsubscribe from marketing emails at any time, and you can adjust cookie settings through your browser. We will respond to reasonable requests within the timeframes required by applicable law.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of thirteen. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Third Party Links

Our website may include links to third party websites, such as manufacturers, financing partners or social media platforms. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies before sharing information with them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we do, we will revise the date shown at the top of this page and, where the changes are significant, we may provide additional notice. Your continued use of the website after an update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us by email at contact@homefuturehub.com, by phone at +1 323-587-3914 or through our Contact page.